Rise - Support & Help

Simply open Rise, complete the initial sleep assessment questionnaire, and you'll receive your personalized daily tasks. Your 66-day journey begins immediately with Day 1 tasks designed to start building better sleep habits.

Don't worry! Missing a day doesn't restart your program. Simply continue from where you left off. Consistency is important, but perfection isn't required. The app will help you get back on track with gentle reminders and motivation.

For iOS: Go to Settings > [Your Name] > Subscriptions > Rise

For Android: Open Google Play Store > Menu > Subscriptions > Rise

You can also use the "Restore Purchases" option in the app if you've switched devices.

Your daily tasks are science-backed activities designed to improve sleep quality, including:

• Sleep hygiene practices
• Bedtime routine establishment
• Light exposure optimization
• Relaxation techniques
• Sleep environment improvements
• Stress management exercises

You can cancel anytime through your device settings:

• iOS: Settings > [Your Name] > Subscriptions > Rise > Cancel
• Android: Google Play Store > Menu > Subscriptions > Rise > Cancel

You'll continue to have access until the end of your current billing period.

Research shows that it takes an average of 66 days to form new habits. Our program is designed around this scientifically-backed timeframe to help you build lasting sleep improvements that become automatic behaviors.

Yes! Rise integrates with popular fitness trackers and health apps including Apple Health, Google Fit, and various wearable devices. You can sync your sleep data for more comprehensive tracking and insights.

Sleep improvement is a gradual process that varies by individual. Most users see initial improvements within 2-3 weeks, with significant changes by day 30. If you're concerned about your sleep patterns, consult with a healthcare provider alongside using Rise.

Premium users can export their complete sleep tracking history and progress reports from the app settings. This data can be shared with healthcare providers or kept for personal records.

• Ensure you've granted all necessary permissions (notifications, health data access)
• Check that automatic sleep detection is enabled in settings
• Restart the app and try manual sleep logging
• Verify your device's Do Not Disturb settings aren't blocking the app
• Update to the latest app version

If issues persist, contact us at support@riseapp.com with your device model and operating system version.

• Check your internet connection
• Pull down to refresh the main screen
• Log out and log back into your account
• Clear the app cache (Android) or restart the app (iOS)
• Ensure you're using the latest app version

• Check if data syncing is enabled in app settings
• Verify your account backup settings
• Try logging out and back in to refresh data
• Contact support if data loss occurred after an update

Try these steps:

• Tap "Restore Purchases" in the app settings
• Sign in with the same Apple ID or Google account used for purchase
• Restart the app after restoring
• Check if you're logged into the correct account

If this doesn't work, contact us with your purchase receipt.

Refunds are handled by Apple or Google:

• iOS: Visit Apple's "Report a Problem" website
• Android: Contact Google Play Store customer service

Include your order number and reason for the refund request.

Rise can complement professional treatment for sleep disorders, but should not replace medical advice. Always consult with your healthcare provider before making significant changes to your sleep routine, especially if you have diagnosed sleep conditions.